Wellora Privacy Policy

Wellora collects and safeguards all information provided on our website to ensure user privacy and security. All personal information required will be used strictly in accordance with this privacy policy.

This policy may be updated periodically. Users are encouraged to review the website regularly for any changes, with the latest update being in December 2024.

Data Security

To prevent unauthorized access or disclosure, Wellora employs robust physical, electronic, and managerial procedures to protect all collected information. Whether it pertains to account data, payment information, or identity verification details, we are committed to preserving user privacy and ensuring data security.

How Wellora Uses Information

Wellora collects personal information to provide exceptional customer service and enhance user experience. This data is utilized for the following purposes:

  • Internal Records: Maintaining accurate records for effective service management.
  • Order Processing: Ensuring efficient tracking and fulfillment of orders.
  • Service Enhancement: Improving products and customer service based on feedback and user behavior.
  • Personalized Communication: Sending tailored promotions, special offers, or updates based on customer interests.
  • Engagement Programs: Inviting customers to participate in the #WelloraFans testimonial program and surveys.
  • User Experience Optimization: Enhancing website functionality for seamless browsing.
  • Loyalty Program Management: Administering loyalty benefits, contests, and events for members.
  • Identity Verification (e-KYC): Verifying customer identities to comply with legal requirements, enhance security, and facilitate smooth transactions.

Identity Verification (e-KYC)

To comply with legal and regulatory requirements, Wellora may collect personal information as part of the identity verification (e-KYC) process. This may include:

  • Personal Information: Such as full name, date of birth, and identification numbers.
  • Identification Documents: Images of government-issued IDs (e.g., NRIC, passport) may be required for identity verification.

Purpose of e-KYC

  • To prevent fraudulent transactions and identity theft.
  • To comply with legal and regulatory requirements for e-invoicing.
  • To ensure the security and accuracy of customer identity during the invoicing process.

Eligibility

This process is available only within three days of order placement. All personal data collected during the e-KYC process is encrypted and securely stored. Information is only shared with authorized third-party service providers who assist in identity verification under strict confidentiality agreements. Data will be retained only as long as necessary to fulfill legal obligations or for legitimate business purposes.

Data Sharing

Wellora may share personal data with trusted affiliates to facilitate services such as order fulfillment, data analysis, marketing communications, payment processing, and identity verification. Affiliates are strictly prohibited from using this information for any purpose beyond their designated responsibilities.

Reviews Submission

By submitting reviews, customers consent to the use, publication, and sharing of their information, including but not limited to name, age, gender, location, occupation, and review content, on Wellora’s website and other marketing platforms, once approved by management, and as deemed appropriate by Wellora, without further notice.